Terms and Conditions
These terms help explain how Regal IT Solutions and participating restaurant venues handle customer requests, bookings, gift card purchases, and optional marketing updates.
1. General Use
This website and the connected DineKit product may provide hosted booking widgets, menu widgets, pickup ordering, gift card purchase flows, and enquiry forms. By using these services, you confirm that the information you provide is accurate and submitted in good faith.
2. Booking Requests
Booking submissions are treated as reservation requests. A restaurant may confirm, adjust, or decline a request based on availability, operating hours, private events, public holidays, weekly closure days, or service limitations.
3. Special Requests
Customers may include details such as allergy notes, gluten-free requirements, high-chair requests, accessibility needs, or seating preferences. Restaurants will receive these requests, but fulfillment depends on venue capacity and availability.
4. Gift Cards
Gift card purchases are processed through the hosted restaurant experience. Issued cards remain subject to the participating venue’s redemption conditions, service availability, and applicable local laws. Restaurants may refuse misuse, fraud, or invalid redemption attempts.
5. Marketing Consent
Customers may optionally opt in to receive restaurant updates and promotions. This consent is not required to complete a booking or gift card purchase. If selected, the restaurant may use the provided contact information for relevant venue marketing communications.
6. Cancellations and Changes
Restaurants may need to cancel, reschedule, or modify bookings due to operational issues, holidays, weekly closure days, staffing limits, or other business reasons. Customers should monitor the contact details they provide for confirmation updates.
7. Data Handling
Personal details provided through hosted forms are used to administer restaurant services, customer communication, and platform operations. Regal IT Solutions acts as the software provider and platform operator for these workflows.
8. Contact
For questions about this website or the software platform, contact Regal IT Solutions using the contact information published on this website. Questions about a specific booking, order, or gift card should also be directed to the relevant restaurant venue.